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Return and exchange guarantees

In case of our printing error, we will reprint your order or refund you the full cost of the goods, subject to the return of the goods at your expense. After receiving the order, we refund the cost of the goods to the card from which the payment was made. There is no refund for delivery. Claims on the quality of the order are accepted within 1 business day after receiving the order. If you think there was an error when printing your order, please send us the photos of the product you received. Take a picture of the product in natural light, we will evaluate it and decide how best to proceed.

 

Our service creates unique products that are made individually for each client. You cannot refuse the product or choose a refund if the problem with the order arose through no fault of our own. The most common situations:

 

The order can be canceled and the funds paid can be refunded if the order is in the status "waiting for confirmation" or "preparing for printing". Contact the manager to make a refund. When canceling an order with the status "sent to print", "in progress", only 50% of the cost of the goods can be refunded. Cancellation of the order after it is sent by mail or courier service is not possible.

 

The Service does not control the refund period. On average, the return period is from 1 to 5 working days. The maximum refund period can be 30 days. If the money has not been refunded after this period, you need to contact your bank with this issue.

 

If for any reason you are dissatisfied with your order, please email us [email protected].